Refund Policy

Our money-back guarantee applies only if the product was damaged during shipping or if it was delivered with missing parts. For hygiene and safety reasons, we cannot accept returns or provide refunds for used or opened face products like masks and creams.

Additionally, please note that individual results may vary. While we provide expected benefits and outcomes on our landing page, we cannot guarantee the same results for every customer, as skin reactions and effectiveness can differ. We recommend using the products as directed on the packaging for the best results.

Before requesting a refund, read through our Refund Policy to check if you are applicable for it. To start the refund process , you can contact us at support@myglasskin.com 

CANCELLATIONS/MODIFICATIONS

Our orders are processed quickly, so we typically cannot make modifications once an order has been placed. If you would like to cancel or change your order, please email us at support@myglasskin.com within 24 hours of placing your order, and we will do our best to assist you. However, if your order has already been fulfilled, cancellation is no longer possible. We cannot guarantee that we will be able to cancel or modify your order after it has been placed.

DAMAGED/DEFECTIVE ITEM

Accidents can happen. You can rest assured that we are here for you! If you received a damaged item, please report to support@myglasskin.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email. A return of the damaged product is not needed. Once we confirm that the defect is not due to product misuse, we will offer you a free replacement.

Note: We are not responsible for any damage caused to the product due to incorrect use.

NON-REFUNDABLE ITEMS

Gift Cards and Store Credits.

RETURNS/REFUNDS

In order to be eligible for a refund, we ask that you return the product(s) you received within 30 days of receiving your order.

Once the order arrives and is inspected by our team, your refund will be processed and the amount you paid will be automatically credited in your original method of payment, in 2-7 business days.

Keep in mind that for hygiene reasons, the item(s) must be unused and in their original condition.

Returning packages to the address on the shipping label without first contacting us will not make you liable for a refund.

When returning an item, you will be responsible for the payment of the returning shipping costs. Shipping costs are non-refundable. A trackable shipping method is mandatory, and we will not be able to process a refund if one is not used.

Please, note that our company does not provide refunds in case of product misuse or because the customer changed his mind. We are not responsible for situations in which customers gave us the wrong details when placing the order. Therefore, refund requests related to this type of situations won't be attended.

LATE OR MISSING REFUNDS

If you haven't received your refund after 10 days of being approved, then contact your bank. It may take some time for your refund to be processed and officially posted. If you have contacted your bank and are still having issues, please contact us via email support@myglasskin.com.

WRONG ADDRESS

Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order. In these situations, we are able to reship the item back to you, but only if you cover the shipping costs. This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.

My package got lost/was stolen, what can I do?

We are not responsible for lost or stolen packages confirmed to have been delivered to the address provided for an order. Upon inquiry, we will confirm the address of delivery, as well as the date of delivery, tracking information and shipping carrier information for you to further investigate. If you have any further questions, please contact support@myglasskin.com.